Keep your job.
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Queued or still rendering?

Generation takes several minutes and can take longer during busy periods. Our full-body test took around 10 minutes. The studio shows the status returned by the provider. Keep the page open, or sign in and open My videos to return to your saved job.

The status check failed

Click “Check this job again” in the studio. This checks the existing job and does not submit another generation. A status error does not necessarily mean rendering stopped. Save the job ID before clearing it. Starting over and clicking Generate creates a new billable provider request.

If submission failed before a job ID appeared, do not repeatedly click Generate. Contact support first if you are unsure whether a request reached the provider.

The download does not work

Try the Download MP4 button again after checking the job. If the provider link has expired or the download still fails, email support with the job ID. Your account saves job records, but provider media can expire. Download successful results promptly.

Unwanted details in a result

Check hands, clothing edges, the main character, other guests, and audio. Describe the issue and its time in the clip when contacting support. A different full-body reference may help, but another generation is not guaranteed to fix every defect.

Pricing, failed jobs, and refunds

Customer checkout is not open. Generation uses the owner's paid provider balance. New accounts receive no automatic generation allowance. The owner grants private test access. If a photo upload fails before any provider submission is attempted, its reserved allowance is restored once. Uncertain submissions are held for support review; starting over does not release them. Customer refunds are not active because checkout is not open.

Before paid access launches, the site must show the video price, what counts as a failed job, any retry or refund entitlement, and how to request it. Those terms are not active yet.